Customer AI Transformation Lead - EZLynx
Tasks
- Automate documentation and data mapping using AI
- Build ROI models and business cases
- Collaborate with product and engineering on AI tool alignment
- Create AI playbook for customer experience enablement
- Define and track AI ROI and efficiency metrics
- Design and oversee AI agent development for repetitive tasks
- Identify risk in customer health using AI solutions
- Optimize implementation quality and speed using LLM and RAG
- Provide real time guidance to delivery teams
Perks/Benefits
- Bonus Day for Your Birthday
- Health & wellness days
- Holiday time
- Hybrid work mode
- Medical, dental, and vision coverage
- Vacation time
Skills/Tech-stack
AI | Data Mapping | Langchain | Language Models | Large Language Models | Lean | Machine Learning | Process Automation | Project Management | Prompt engineering | RAG | ROI modeling | Retrieval-Augmented Generation | Risk Identification | Six Sigma
Education
N/A
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