Large Law Customer Success Manager (Kansas City/St. Louis)
Home based-Missouri, United States
R
USD 71K-119K Mid-level Full Time
Tasks
- Build trusted advisor relationships
- Conduct executive business reviews
- Deliver workflow transformation support
- Develop tailored success plans
- Drive customer adoption
- Guide change management
- Improve product usage and engagement
- Manage large law account portfolio
- Mitigate account risk
- Perform proactive retention outreach
- Provide customer feedback to internal teams
- Support renewals and expansion
- Use customer health data
Perks/Benefits
- N/A
Skills/Tech-stack
Account Management | CRM | Change Management | Consultative selling | Customer Health | Customer Success | Engagement Analytics | Gong | LLM | Salesforce | Seismic | Tableau | Usage analytics | Workflow Analysis
Education
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