Operations Supervisor I (Analytics, Data, and DOI)
PHL-RE Shared Services-Manila, Philippines
PHP 408K-540K (estimate) Mid-level Full Time
Tasks
- Enforce quality control standards for test files and production outputs
- Ensure delivery governance quality standards and SLA compliance
- Escalate delivery risks data quality issues and resourcing constraints
- Identify patterns impacting efficiency quality and delivery predictability
- Maintain process documentation handoffs and audit trails
- Manage onboarding skill development and role progression
- Monitor workload distribution capacity utilization and pipeline health
- Oversee AI deployment and integration with agentic AI and AI models
- Oversee day to day operations across multiple teams
- Promote standardization of workflows reporting templates and operational practices
- Provide day to day supervision coaching and performance management
- Serve as primary operational point of contact for stakeholders
- Standardize MIS reporting cadence metrics definitions and documentation
- Support leadership with status reporting operational insights and issue analysis
- Translate business requirements into actionable work plans
Perks/Benefits
- N/A
Skills/Tech-stack
AI Model Integration | AI model | Agentic AI | Artificial Intelligence | Audit Trail | Audit trail management | Business Process | Business Process Analysis | Data Analysis | Data Hygiene | Microsoft Excel | Model Integration | Operational Metrics | Power BI | Process Analysis | Process Documentation | Quality Control | Reporting | Resource Planning | SQL | Workflow Optimization
Education
Roles
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