Lead Conversational AI Analytics & Optimization Manager
Tasks
- Conduct IVR and conversational AI deep dive investigations
- Develop analytics frameworks for call interaction performance
- Enable cross functional teams with reusable data assets
- Identify optimization opportunities in customer journey
- Measure feature effectiveness and post release performance
- Monitor routing containment authentication outcomes
- Prepare executive performance summaries and impact assessments
- Prioritize improvements with stakeholders
- Support high priority initiative rapid turnaround analysis
- Validate expected outcome improvements
Perks/Benefits
- 401k plan
- Adoption reimbursement
- Dental insurance
- Disability benefits
- Employee assistance program
- Employee discounts
- Employee wellness programs
- Health insurance
- Life insurance
- Paid caregiver leave
- Paid parental leave
- Paid time off
- Tuition reimbursement
- Vision insurance
Skills/Tech-stack
Analytics | Authentication | Contact center | Contact center analytics | Conversational AI | Customer Journey | Customer journey analysis | Dashboarding | Data Visualization | IVR | Journey analysis | Kibana | Performance Monitoring | Power BI | Routing | SQL | Snowflake
Education
N/A
Regions
Countries
States
Cities
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