Enrollment Specialist Team Lead
Tasks
- Approve timecards and manage PTO
- Coach and develop enrollment specialists
- Conduct member outreach and explain program value
- Coordinate enrollment queues with other team leads
- Fix enrollment workflow issues
- Lead daily outreach activities
- Monitor enrollment performance and conversion
- Obtain consents and escalate urgent needs
- Run weekly team huddles and 1 on 1s
- Update scripts workflows and handoffs
Perks/Benefits
Skills/Tech-stack
Call Conversion | Data Analysis | Electronic Health Records | Google Sheets | Google Suite | Health Records | Looker | Outbound calling | Patient enrollment | Quality Assurance | Sales | Slack | Zoom
Education
N/A
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