Health & Benefits - AI Bot Optimization Specialist (Remote)
Tasks
- Conduct conversation transcript reviews
- Coordinate go live monitoring for new flows
- Design structured test scenarios
- Evaluate AI platform updates
- Identify emerging customer topics
- Implement quick content corrections
- Lead root cause analysis
- Maintain bot performance dashboard
- Monitor AI insights reports
- Monitor bot performance
- Monitor configuration changes for human agent suggestions
- Report trends to leadership monthly
- Run A B testing of flows
- Run regression testing
- Translate knowledge gaps into content tickets
- Tune conversational flows
- Tune intents
- Tune retrieval configuration
- Validate published fixes
Perks/Benefits
- 401k savings plan
- Company holidays
- Employee assistance program
- Healthcare
- Paid time off
- Parental leave
Skills/Tech-stack
A I | A I Platform Integration | A/B | A/B Testing | B testing | CSAT | CX Score | Chatbot optimization | Conversational AI | Conversational flow | Conversational flow design | Customer Experience | Customer experience analytics | Deflection Rate | Experience Analytics | Flow Design | Intent Recognition | Knowledge Base | Knowledge base management | NPS | Platform integration | Prompt engineering | RAG | Regression testing | Resolution Rate | Retrieval-Augmented Generation
Education
Bachelor of Arts | Bachelor of Engineering | Bachelor of Science
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