Customer Success & Enrollment Specialist
Tasks
- Answer phone calls
- Assist with event registration support
- Assist with registrations
- Collaborate with coaches and coordinators
- Communicate program availability
- Communicate registration deadlines
- Follow-up with prospective families
- Handle account updates
- Maintain accurate customer records
- Manage transfers
- Manage waitlists
- Prepare parent communications
- Process registration updates
- Process withdrawals
- Resolve customer concerns
- Respond to emails
- Serve as primary point of contact for families
- Support seasonal program launches
Perks/Benefits
- 401k matching
- Employee discounts
- Opportunity for advancement
- Paid sick leave
- Training and development
Skills/Tech-stack
Customer Relationship Management | Customer Service | Customer relationship | Data entry | Email communication | Gmail | Google Calendar | Google Docs | Google Sheets | Google Workspace | Organization | Phone communication | Record Keeping | Relationship Management | Time management
Education
N/A
Regions
Countries
States
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