TikTok Shop - Fulfillment Centers Operations Associate, Merchant Support
Buford, Georgia, United States
USD 125K-235K (estimate) Mid-level Full Time
Tasks
- Collect merchant and LSP feedback
- Coordinate with third party logistics partners
- Design and refine operational SOPs
- Identify process improvement opportunities
- Improve SOPs and exception handling KPIs
- Manage inbound outbound exceptions
- Monitor and analyze site performance metrics
- Monitor returns dwell time
- Resolve merchant logistics issues within SLA
- Streamline and expedite operational processes
- Supervise daily site operations and issues
Perks/Benefits
- N/A
Skills/Tech-stack
Chain management | Exception Handling | Logistics | Operating procedures | Performance Metrics | Process Improvement | SLA management | Standard Operating Procedures | Supply Chain | Supply Chain Management | Third Party | Third-party logistics | Warehouse Operations
Education
N/A
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