Senior Manager, Contact Center - Business Performance & Analytics
(USA) Sam's Home Office AR Bentonville Home Office, United States
USD 80K-155K Senior-level Full Time
Tasks
- Drive continuous improvement and problem resolution
- Foster extreme ownership culture
- Implement change management initiatives
- Inform strategic decisions for contact center operations
- Lead and mentor teams for operational excellence
- Manage annual budget preparation and performance reporting
- Oversee cross-functional collaboration
- Perform data analysis and trend evaluation
- Review invoices and maintain financial accountability
- Support development and execution of analytic applications
Perks/Benefits
- 401k
- Bereavement leave
- Company discounts
- Company paid life insurance
- Dental benefits
- Education benefit program
- Family care leave
- Health benefits
- Jury duty leave
- Long-term disability
- Military leave pay
- Paid time off
- Parental leave
- Short-term disability
- Stock purchase plan
- Vision benefits
- Voting leave
Skills/Tech-stack
Budget Management | Change Management | Contact center | Contact center operations | Customer Experience | Customer Experience Management | Data Analysis | Experience Management | Performance reporting | Project Management | Statistical Analysis | Trend analysis
Related jobs
-
Associate Director, CRM Analytics USD 70K-140KA/B | A/B Testing | Analytics | B testing | CRM AnalyticsHybrid work environmentMid-level Full TimeAtlanta, Georgia, United States; Chicago, Illinois, …19h ago
-
Senior Program Manager, Data & AI USD 165K-216KAgile | Analytics | Budget Management | Business Communication | Change ControlAutonomy | Coaching and Mentorship | Hybrid work | Inclusive culture | Remote-firstSenior-level Full TimeUS - Remote R19h ago
-
Staff Technical Program Manager - Quantum Sensing USD 145K-191KAccount Management | Agile | Confluence | Control Account | Control Account Management401k matching | Dental insurance | Home Technology Stipend | Legal insurance | Medical insuranceSenior-level Full TimePleasanton, California, United States20h ago
-
API configuration | Change Management | Data Governance | Data Mining | Data integration401k savings plan | Flexible spending account | Health, dental, vision insurance | Life insurance | Paid leaveSenior-level Full TimeAspen, Basalt or Denver, Colorado, United …20h ago
-
Sr. Technical Program Manager USD 122K-195KAWS | Agile | Azure | Databricks | Dependency managementSenior-level Full TimeFAIRFAX, VA, United States20h ago
-
Enrollment Manager USD 60K-92KCustomer communication | DocuSign | Excel | Microsoft Office | Process ImprovementBenefits | Competitive wages | Flexible paid time off | Professional growth opportunities | Reward and recognition programsMid-level Full TimeBaltimore, Maryland, United States22h ago
-
Technical Program Manager III, Machine Learning, Search USD 163K-237KArtificial Intelligence | Automation | Deep learning | Machine Learning | Project ManagementSenior-level Full TimeMountain View, CA, USA1d ago
-
Manager, Data Engineering USD 127K-183KAutosys | BigQuery | Change Management | Cloud Build | Cloud Deployment Manager401k match | Employee stock purchase plan | Health, dental, vision insurance | Hybrid remote work schedule | Paid parental leaveMid-level Full TimeAustin, TX, United States1d ago
-
Manager, Transformation Analytics & Reporting USD 70K-120KDashboard Development | Data Quality | Data Visualization | Key Performance Indicators | Microsoft Excel401k match | Dental insurance | Disability insurance | Flexible spending account | Flexible work arrangementsMid-level Full TimeUnited States R1d ago
-
Senior Manager, Advanced Analytics USD 141K-234KBigQuery | Bivariate analysis | Cloud platform | Confluence | Correlation Analysis401k | Company discounts | Dental insurance | Education assistance | Health insuranceSenior-level Full Time(USA) San Bruno - 850 Cherry …1d ago
-
Consulting: Senior Manager, Marketing Data & Analytics USD 150K-175KDescriptive Analytics | Excel | Marketing Analytics | Predictive Modeling | Project Management401k match | Cell stipend | Discounts | Flexible PTO | Health insuranceSenior-level Full TimeUnited States - Remote R1d ago
-
Consulting: Senior Manager, Marketing Data & Analytics USD 150K-175KClient Management | Database Marketing | Descriptive Analytics | Excel | Marketing AnalyticsADND coverage | Calm app access | Cell stipend | Closed Christmas To New Years | Company laptopSenior-level Full TimeWashington, DC1d ago
-
Manager, Analytics & Insights (US) USD 91K-136KAnalytics | Business Intelligence | Data Analysis | Data Visualization | Data integrationGrowth opportunities | Skill developmentMid-level Full TimeMt Laurel - 6000 Atrium Way, …1d ago
-
Manager, Advanced Analytics USD 133K-202KDashboard Reporting | Data Analysis | Data Governance | Data Quality | Data Visualization401k | Company discounts | Dental insurance | Education assistance | Life insuranceMid-level Full Time(USA) San Bruno - 850 Cherry …1d ago
-
Product Manager, Paradox LLM Platform USD 117K-210KAgentic AI | Data Analysis | LLM orchestration | Language Models | Language ProcessingFlexible work schedule | In office time flexibility | Remote work optionMid-level Full TimeUSA, AZ, Scottsdale, United States1d ago
-
Assoc Director, HEMA Analytics and RWE USD 137K-235KBiostatistics | Burden of illness | Case Control | Claims databases | Comparative EffectivenessHybrid work environment | Travel up to 20 percentExecutive-level Full TimeUS248 PA West Chester - 1302 …1d ago
-
Data Science Manager, PXT Central Science USD 175K-272KCausal Inference | Computer Vision | Data Engineering | Data Science | Feature EngineeringMid-level Full TimeArlington, Virginia, USA1d ago
-
Resource Modeling Analytics Mgr WL USD 79K-118KData Analysis | Forecasting | Investment Analysis | Project Management | RFP supportRelocation providedSenior-level Full TimeJuno Beach, FL, US, 334081d ago
-
Senior Manager, CX and Delivery Data Science USD 130K-170KComputer Vision | Data Analysis | Data Mining | Data Visualization | Google BigQuerySenior-level Full TimeSTORE SUPPORT CENTER, ATLANTA - 9090, …1d ago
-
Technology Program Manager – Data & Analytics USD 100K-150KAgile | Analytics | Artificial Intelligence | Azure | Cloud DataCommuter benefits | Dental insurance | Employee assistance program | Flexible spending account | Group pet insuranceMid-level Full TimeIPG OFFICE Chicago, United States1d ago
-
AI Transformation Manager USD 110K-139KAPI Management | Access Control | Artificial Intelligence | ChatGPT | Consumption analyticsMid-level Full TimeSTORE SUPPORT CENTER, ATLANTA - 9090, …1d ago
-
Data/AI Program Manager USD 98K-163KAcquisition Management | Budget Management | Data Governance | Data Literacy | Data Sharing401k retirement plan | Adoption Assistance | Basic life insurance | Dental insurance | Discretionary variable incentive bonusMid-level Full TimeClient Office: Bethesda, MD, United States1d ago
-
Budgeting | Capital allocation | Cross-functional | Cross-functional leadership | Executive CommunicationSenior-level Full TimeUSA - CA - Market St, …1d ago
-
Sr Business Partner - Fulfillment Experience USD 73K-132KCommunication | Microsoft Excel | Microsoft PowerPoint | Process Improvement | Project Management401k | Dental insurance | Employee discount | Health insurance | Life insuranceSenior-level Full Time1000 Nicollet Mall, Minneapolis,MN 55403-2542, United …1d ago
-
Analytics Business Manager (GTM) USD 113K-182KBusiness Analytics | Dashboarding | Data Analysis | Data Storytelling | Data VisualizationDental insurance | Flexible work options | Medical insuranceMid-level Full TimeUS - Boston, MA ; US …1d ago