Account Manager, Fulfillment
Tasks
- Audit catalog and SKU coverage
- Build consolidation business cases
- Coach brands on cost ease and growth benefits
- Conduct offboarding interviews
- Coordinate with operations and warehouse teams
- Create save plans for at risk accounts
- Develop migration plans with warehouse ops
- Execute retention protocols before churn
- Maintain living account plans
- Maintain real time risk register
- Manage fulfillment issue escalations
- Manage post onboarding brand relationships
- Map wholesale footprint outside Faire
- Partner to expand catalog depth and breadth
- Run QBR MBR business reviews
- Track brand health signals
- Track consolidation pipeline and GMV at risk
- Translate operational metrics into commercial narratives
Perks/Benefits
Skills/Tech-stack
Account Management | BI reporting | Business reviews | CRM | Churn prevention | Cross-Functional Coordination | Cross-functional | Customer Retention | Customer Success | Data Analysis | Executive Communication | Forecasting | Looker | Mode | Risk Management | Sales Enablement | Salesforce | Snowflake | Strategic Partnerships | Zendesk
Education
N/A
Regions
Countries
States
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