Associate Care & Wellness Program Enrollment Specialist
Tasks
- Advise on daily living aids
- Answer inbound calls
- Assess biological needs
- Assess environmental needs
- Assess psychological needs
- Assess social needs
- Conduct telephonic assessments
- Educate policyholders about program
- Escalate questions using escalation paths
- Identify key risks
- Influence policyholder participation
- Maintain work queue
- Make outbound calls to policyholders
- Manage and prioritize workload
- Perform online research for resources
- Provide education on aging resources
- Provide medication management guidance
- Recommend interventions
- Research prior claim activity
- Respond to program inquiries
- Review claim intake information
- Review recommendations with caregivers
- Set up next program steps
- Use assessment tools
- Use clinical judgment
Perks/Benefits
- N/A
Skills/Tech-stack
Active Listening | Care Coordination | Clinical judgment | Customer Service | Internet research | Long Term Care Insurance | Long-term care | Medication management | Microsoft Excel | Microsoft PowerPoint | Microsoft Word | Motivational interviewing | Needs assessment | Quality Protocols | Risk Management | Telephonic Assessment
Education
Bachelor of Engineering | Bachelor of Science | Master of Science
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