Associate Consumer Engagement & Analytics Manager
Hong Kong - Hong Kong : 20/F, AIA Tower, 183 Electric Road
HKD 312K-586K (estimate) Mid-level Full Time
Tasks
- Analyze user status retention metrics
- Build data governance standards
- Coach team on analytics and engagement initiatives
- Create cross sell upsell campaigns
- Design customer journey management
- Design loyalty program roadmap
- Design personalized rewards and experiences
- Develop consumer engagement strategy
- Integrate analytics into business decision making
- Lead customer service representatives across channels
- Oversee campaign implementation
- Perform customer analysis and lifecycle program design
- Pilot and implement personalized campaigns and communications
Perks/Benefits
- N/A
Skills/Tech-stack
CRM | Campaign Measurement | Cross-selling | Customer Journey | Customer Retention | Customer Segmentation | Customer journey mapping | Data Governance | Data analytics | Journey Mapping | Lifecycle Marketing | Loyalty Program | Marketing Analytics | Omnichannel Messaging | Salesforce | Up-selling
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