Product & Retention Analytics Manager
Tasks
- Analyze user composition and behavior changes
- Build dashboards and analytical frameworks
- Define and track conversational experience metrics
- Develop frameworks to identify retention root causes
- Develop scalable analytics and tools for operator performance
- Identify bottlenecks in operator workflows
- Identify conversion drivers drop offs and friction points
- Identify where conversational experiences break down
- Lead chat conversion analytics agenda
- Lead user retention and lifecycle analytics strategy
- Monitor conversational funnel metrics
- Partner with product to improve conversion funnel
- Provide operator context and actionable information
- Run experiments to measure operator impact
- Turn behavioral data into product recommendations and experiments
Perks/Benefits
- N/A
Skills/Tech-stack
Amplitude | Behavioral analytics | Causal Inference | Cohort Analysis | Dashboarding | Data Analysis | Data Visualization | Experimentation | Funnel Analysis | Mixpanel | Omni | Product Analytics | Retention analysis | SQL
Education
N/A
Regions
Countries
States
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