Governance & Analytics Manager
Tasks
- Amend master services agreements
- Analyze performance gaps and conduct root cause analysis
- Assess process and service delivery impact for account changes
- Audit compliance with internal processes and service delivery obligations
- Conduct ad hoc audits and reporting
- Create and distribute process metrics
- Create business cases for approval
- Develop value creation and efficiency opportunities
- Ensure data integrity of operations data
- Facilitate client requirements execution
- Generate and compile data from multiple sources
- Implement performance metrics and improvement targets
- Interface with system administrators to resolve field issues
- Lead process improvement and compliance monitoring
- Maintain and analyze portfolio data
- Monitor remediation action plans
- Monitor strategic initiative execution
- Perform performance reporting and scorecard reporting
- Prepare governance and performance reports
- Support roadmap development and implementation
- Track industry trends and support innovation initiatives
- Train users on business tools and procedures
Perks/Benefits
Skills/Tech-stack
Benchmarking | Business Intelligence | Cause analysis | Change Management | Continuous Improvement | Data Integrity | Data Visualization | Data analytics | Data reporting | Master Services Agreement | Microsoft Access | Microsoft Excel | Microsoft Office | Oracle Financials | Performance Metrics | Relational databases | Reporting | Root Cause Analysis | Root cause | Service Level | Service Level Management
Education
Bachelor of Engineering | Bachelor of Science | Master of Science
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