Consultant - Digital Strategy, Customer Experience & Analytics
Gurgaon - Cyber Park, India
R
INR 1436K-1700K (estimate) Mid-level Full Time
Tasks
- Analyze customer and operational data for insights
- Assess and improve customer experience
- Automate analytics and reporting solutions
- Collaborate with global consulting teams and mentor junior colleagues
- Conduct customer journey analysis and workshops
- Create digital benchmarking and prioritization plans
- Define KPIs and measurement frameworks
- Deliver executive presentations and written recommendations
- Design executive dashboards and scorecards
- Develop business cases and operating models
- Develop digital transformation roadmaps
- Provide transformation program assurance reviews
Perks/Benefits
- Bonus eligibility
- Flexible global collaboration
- Promotion opportunities
- Supportive work environment
- Training and career development
Skills/Tech-stack
AI tools | Analytics | Automation | Benchmarking | Cloud Computing | Customer Experience | Customer Journey | Customer journey mapping | Dashboarding | Data Visualization | Data platforms | Digital Transformation | Enterprise Architecture | Excel | Hypothesis Testing | Journey Mapping | KPI Development | Operating Model | Power BI | Power Platform | Program Management | SQL | Storyboarding
Education
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