CSR-Order Fulfillment Coordinator
El Marques, Queretaro, US
USD 55K-62K (estimate) Entry-level Full Time
Tasks
- Assist with RMA and customer complaint records
- Coordinate with production for job cost estimates
- Enter quotes and customer orders in ERP CRM
- Follow up on quotes to earn customer business
- Maintain customer notations
- Manage customer inventory requirements
- Manage order fulfillment process
- Process purchase requisitions
- Respond to customer inquiries and quote requests
- Review gross margin reports and adjust quotations
Perks/Benefits
- 401k match
- Dental insurance
- Disability insurance
- Employee development plan
- Health insurance
- Life insurance
- Safe work environment
- Vision insurance
Skills/Tech-stack
CRM | Customer Service | Drawing interpretation | ERP | Gross Margin | Gross Margin Reporting | Inventory Management | Margin Reporting | Math Skills | Microsoft Office | Purchase Requisition | Quoting | RMA | Technical Drawing | Technical Drawing Interpretation | Windows
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