CTE Enrollment Specialist
Tasks
- Answer 1098T inquiries
- Answer assessment test questions and score review
- Answer scholarship and workstudy inquiries
- Answer veteran benefits inquiries
- Assist prospective and current students with career and technical education enrollment
- Assist students with IvyLearn access
- Assist students with MyIvy access
- Escalate complex issues to Subject Matter Experts
- Escalate tier 3 ticket inquiries
- Evaluate financial aid program eligibility
- Explain academic progress requirements
- Handle incoming calls for CTE programs and enrollment center
- Handle withdrawal refund questions
- Process disbursement and refund inquiries
- Provide financial aid guidance including FAFSA and verification
- Refer students to academic resources
- Refer students to advising
- Refer students to career services
- Refer students to tutoring
- Refer students to workforce alignment
- Support Pell lifetime eligibility questions
- Support admissions application completion
- Support assessment test score interpretation
- Support bookstore account inquiries
- Support bursar hold resolution
- Support higher one account inquiries
- Support online orientation completion
- Support tuition and fee payment options
Perks/Benefits
- Employee assistance program
- Employee health benefits
- Flexible work arrangements
- Paid professional development
- Paid time off
- Retirement Contribution
- Tuition assistance
Skills/Tech-stack
1098T | Admissions | Blackboard | Customer Service | FAFSA | FERPA | Financial Aid | Interpersonal Communication | Pell Grants | Refund processing | Registration | Scholarships | Student Assessment | Student Records | Ticket escalation | Tuition Billing | Verification | Veteran Benefits | Workstudy
Education
Regions
Countries
States
Cities
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