*REVISED* Campus Relations Specialist, UNLV Enrollment Management, Campus Relations and Visitor Experience [R0151864]
UNLV1-Maryland Campus, United States
USD 50K-50K (estimate) Entry-level Full Time
Tasks
- Acknowledge frustrations
- Analyze and assess support issues
- Ask for clarification
- Create knowledge articles
- Curate chat utterances
- De-escalate issues
- Escalate issues to other offices
- Escalate when needed
- Identify trends in issues
- Maintain help documentation
- Manage multiple support cases simultaneously
- Navigate external websites
- Provide chat support
- Provide in-person support
- Provide phone support
- Provide text messaging support
- Recognize written tone
- Research account activities and notes
- Research and navigate UNLV website
- Suggest technology solutions
- Troubleshoot guest support issues
- Use CRM systems
- Use SIS systems
- Use databases and platforms
- Write web articles
Perks/Benefits
- Dental insurance
- Health insurance
- Holidays
- Paid time off
- Retirement plan
- Sick leave
- Tuition discounts
- Vision insurance
Skills/Tech-stack
Agent Knowledge | CRM | Chat Support | Content Management | Customer Service | Data Troubleshooting | Database navigation | De-escalation | Knowledge Management | Machine Learning | Phone support | SIS | Text messaging | Web Content | Web Content Management | Website Research
Education
Related jobs
-
Enrollment Specialist USD 70K-70KBusiness Development | CRM | Case management | Customer Relationship Management | Customer Success401k match | Company-Paid Holidays | Dental insurance | Flexible spending accounts | Life insuranceMid-level Full TimeSacramento, CA R1d ago
-
Student Services & Enrollment Specialist USD 60K-86KAdmissions advising | CampusLogic | Case management | Data Analysis | Document Review401k | 403b | 457 plan | Dental insurance | Health care reimbursement accountsEntry-level Full TimeNorthern California, East Bay1d ago
-
Digital Fulfillment Specialist USD 401KBasic Technology | Basic Technology Proficiency | Customer Service | Delivery platforms | Handheld scanners401k match | Disability insurance | Discounts on Daycare | Discounts on Event Tickets | Discounts on Pet InsuranceMid-level Full TimeLouisville, KY, United States2d ago
-
Cloud Computing | Computer networks | Cryptography | Data Modeling | Data Storage401k match | Dental insurance | Discount programs | Life insurance | Long-term disabilityEntry-level Full TimeAnn Arbor, Michigan, United States of …2d ago
-
Cash handling | Customer Service | Inventory Management | Inventory control | MerchandisingDental insurance | Disability insurance | Employee assistance program | Life insurance | Medical insuranceNone Full TimeChicago IL, United States2d ago
-
Seasonal Customer Service, Retail Sales Floor Support & Seasonal Fulfillment - Dulles Town Crossing Rack USD 38K-38KCash handling | Customer Service | Inventory Management | Inventory Scanning | Inventory controlEmployee assistance program | Merchandise DiscountNone Full TimeSterling VA, United States2d ago
-
Eligibility & Enrollment Specialist I USD 47K-70KActive Listening | Confidentiality | Customer Service | Data Interpretation | Decision MakingEntry-level Full TimeLittle Rock, AR, United States2d ago
-
Customer Service | Enrollment Management | Financial Aid | Information Systems | Microsoft OfficeSenior-level Full TimeMcAllen, TX, United States2d ago
-
Asset calculation | CBMS | Customer Service | Data entry | Eligibility determinationComprehensive health coverage | Dental coverage | Disability insurance | Employee well-being programs | Employer paid disabilityMid-level Full TimeMain Campus - Pavilion L, United …2d ago
-
Bilingual (Spanish | CBMS | Customer Service | Data entry | Document scanningChildcare discount programs | Comprehensive health coverage | Employee well-being programs | Free student loan coaching and assistance | Fully paid parental leaveEntry-level Full TimeMain Campus - Pavilion I, United …2d ago
-
Accounts Receivable | Customer Service | Financial Aid | Information Systems | Microsoft OfficeSenior-level Full TimeMcAllen, TX, United States2d ago
-
Enrollment Specialist USD 52K-58KBilling support | Confidentiality | Customer Service | Data entry | Document Management401k retirement plan | Calm app access | Commuter Pre Tax Benefit | Dental benefits | Discounted childcareMid-level Full TimeOxnard, California, United States2d ago
-
Remote Open Enrollment Specialist USD 34K-34KCase management | Communication | Critical Thinking | Customer Service | Data entry401k | Employee assistance program | Health Spending Account HSA | Life insurance | Long-term disabilityEntry-level ContractAtlanta, Georgia, USA R2d ago
-
Confidentiality | Customer Service | Data entry | Eligibility assessment | Email communicationFull benefits package | Hybrid schedule | Mileage reimbursementSenior-level Full TimeAustin, TX, United States R2d ago
-
Zone Enrollment Consultant USD 60K-75KAcceptance Testing | CRM | Co browse | Data Feeds | Data MappingCompany match 401k | Dental insurance | Disability insurance | Employee referral bonuses | Health insuranceMid-level Full TimeColumbia, SC, United States2d ago
-
CampDocs | Customer Service | Data Analysis | Data entry | Email communicationMid-level Full TimeBaltimore, MD, United States R2d ago
-
Customer Service | Inventory Management | Inventory control | Merchandising | Order fulfillment401k | Dental insurance | Disability insurance | EAP Resources | Life insuranceExecutive-level Full TimeAtlanta GA, United States3d ago
-
Sr. Sales Specialist, AI/ML, AUTO & MFG, Auto & Mfg USD 142K-193KAWS | Account Planning | Artificial Intelligence | Business Development | Cloud ComputingFlexible work hoursSenior-level Full TimeSan Francisco, California, USA3d ago
-
AI ASIC | Amazon EC2 | Docker | GPU Computing | High speedCareer growth | Inclusive team culture | Mentorship | Work-life balanceSenior-level Full TimeAustin, Texas, USA3d ago
-
Communication | Conflict Resolution | Customer Service | Data Analysis | GeographyDental insurance | FSA | HSA | Health insurance | Paid time offMid-level Full TimeMinneapolis, MN, US3d ago
-
Computer literacy | Conflict Resolution | Customer Service | Data Analysis | Geographic informationMid-level TemporaryMinneapolis, MN, US3d ago
-
Enrollment Communications Coordinator USD 65K-73KCRM | Campaign Management | Data Analysis | Database Management | Email MarketingCritical illness insurance | Dental insurance | Family Education Benefits | Free parking | Life insuranceEntry-level Full Time1 College and Main, Columbus, OH …3d ago
-
Fulfillment Specialist USD 65K-116KCRM | Customer Service | Inventory Management | Logistics | Order fulfillment401k employer match | Dental insurance | Health insurance | Paid time off | Vision insuranceMid-level Full TimeIndianapolis, IN, US3d ago
-
BOPS | Customer Service | Inventory Management | Inventory accuracy | Order fulfillment401k match | Colleague resource groups | Employee assistance program | Health and wellness coverage | Merchandise DiscountEntry-level Part TimeVirginia Beach, VA, United States5d ago
-
Fulfillment Specialist, Salt Lake City USD 48K-53KBOL | Bill of Lading | Customer Service | ERP | Email handlingCommuter benefits | Expanded mental health support | Fertility benefits | Flexible PTO | Flexible spending accountMid-level Full TimeSalt Lake City, UT United States5d ago