Customer Analytics & Insights Specialist
Tasks
- Analyze VoC data for trends and patterns
- Clean and analyze survey data
- Conduct quantitative analysis
- Create dashboards and reports
- Develop recurring reporting deliverables
- Document assumptions methodologies limitations
- Maintain VoC data quality
- Partner with customer experience marketing product and operations on research needs
- Perform customer journey analysis
- Prepare presentations on VoC insights
- Summarize findings for stakeholders
- Support collection of VoC data
- Support survey design analysis and reporting
- Synthesize multiple data sources
- Track customer satisfaction
- Translate insights for non-technical audiences
- Visualize customer insights
Perks/Benefits
- 401k
- Employee assistance program
- Health coaching
- PTO
- Parental leave
- Tuition assistance
- Work from home
Skills/Tech-stack
Customer Feedback | Customer Journey | Customer journey analysis | Dashboards | Data Analysis | Data Visualization | Data cleaning | Journey analysis | Market Research | Quantitative Analysis | Reporting | Segmentation | Survey Analysis | Trend analysis | Voice of the Customer
Education
Regions
Countries
States
Cities
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