Customer Experience Strategy & Analytics Lead - Small Business Bank
Tasks
- Analyze voice of customer data
- Build monitoring framework
- Conduct A/B testing
- Create risk models for credit performance
- Deliver customer experience strategy
- Develop product analytics insights
- Lead business requirements and project delivery
- Manage and develop analysts
- Partner with product managers
- Perform customer experience analytics
- Test hypotheses with rigorous monitoring
Perks/Benefits
- N/A
Skills/Tech-stack
A/B | A/B Testing | Analytics | B testing | Business Requirements | Call Listening | Credit Risk | Customer Experience | Data Analysis | Data Modeling | Hypothesis Testing | Market Research | People management | Project Management | Risk Modeling | Survey Analysis | Voice of Customer
Education
Bachelor of Engineering | Bachelor of Science | Master of Science
Roles
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