Customer Fulfillment & Channel Operations Manager
Tasks
- Coordinate with demand planning and commercial teams
- Create KPIs and dashboards
- Develop SOPs
- Develop allocation strategies
- Lead business reviews and performance reporting
- Lead issue resolution with partners
- Maintain channel partner operations playbook
- Manage product recall communications
- Manage wholesaler partnerships
- Mitigate inventory and allocation risks
- Monitor allocation plan execution
- Oversee order management
- Resolve fulfillment exceptions
- Run partner operating cadence
- Standardize and improve operational processes
- Track inventory metrics
Perks/Benefits
- 401k plan
- Accident insurance
- Dental insurance
- Disability insurance
- Health insurance
- Life insurance
- Paid time off
- Professional development
- Tuition reimbursement
- Vision insurance
Skills/Tech-stack
Allocation planning | Chain management | Data Analysis | Demand Planning | ERP systems | Excel | Fill rate | Inventory Management | Key Performance Indicators | Order Management | Partner management | Performance indicators | Performance reporting | Power BI | SAP S4HANA | Supply Chain | Supply Chain Management
Education
N/A
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