Customer Fulfillment Manager
Tasks
- Align customer technical requirements with product development
- Confirm resolution of complex issues
- Coordinate cross-functional teams
- Create program dashboards
- Drive business with professional services offerings
- Interface with customer executive management
- Manage TRR lifecycles with sales
- Manage service performance
- Monitor delivery progress
- Own customer escalations
- Provide weekly monthly quarterly status updates
- Respond to technical resource requests
Perks/Benefits
Skills/Tech-stack
Account Management | CRM | Customer escalation | Customer escalation management | Cybersecurity | Encryption | Enterprise Workflow Systems | Enterprise workflow | Escalation management | IPSec | LAN | Networking | Professional Services | Program Management | Project Management | Routing | Service Delivery | Switching | Technical account management | VPN | WAN | Workflow Systems
Education
Bachelor of Engineering | Bachelor of Science | MBA | Master of Science
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