Customer Success & Analytics Lead
Tasks
- Analyze customer usage performance and feedback
- Build long-term client relationships
- Collaborate with internal teams using customer insights
- Conduct performance review sessions with clients
- Manage customer lifecycle onboarding engagement retention
- Monitor customer health manage risks and escalations
- Prepare customer reports and identify trends issues and opportunities
- Provide insight led recommendations to improve client outcomes
- Serve as primary client contact
- Support product adoption retention and growth initiatives
- Translate data into actionable business insights
Perks/Benefits
Skills/Tech-stack
Business Insights | Client Advisory | Customer Feedback | Customer Health | Customer Success | Data analytics | People management | Performance reviews | Presentation Skills | Reporting | Risk Management | Stakeholder management | Written communication
Education
Bachelor of Arts | Bachelor of Engineering | Bachelor of Science
Related jobs
-
Research Assistant I/II (holding the functional title of Data Analyst) (several posts) HKD 360K-636KBig Data | Big data analytics | Data analytics | Epidemiology | RAnnual leave | Medical benefits | On-the-job trainingEntry-level Full TimeHong Kong14h ago
-
Compliance | Data Governance | Data Integrity | Data analytics | HR systemsExecutive-level Full TimeHK-TWO ES 9/F, Hong Kong2d ago
-
C++ | Data Analysis | Data Infrastructure | High Performance | High-Performance ComputingFull-time employment opportunity | Supportive work environment | TrainingEntry-level Full Time InternshipHong Kong, Cheung Kong Center2d ago
-
Sr Associate Director Data and Analytics HKD 312K-312KAI Governance | AI Use Case | AI Use Case Delivery | API | AWSHybrid work flexibility | Professional development opportunitiesMid-level Full TimeKowloon City, Kowloon, Hong Kong3d ago
-
Head of Loyalty | CRM campaigns, partnership, analytics HKD 279K-360KA/B | A/B Testing | B testing | Budget Management | Business IntelligenceCareer ConsultationExecutive-level Full TimeHong Kong, Hong Kong SAR, Hong …4d ago
-
Traded Risk Analytics Manager (1 year contract) HKD 330K-360KDerivative pricing | Financial Mathematics | Linear Algebra | Model Governance | Model Risk ManagementFlexible working | Inclusive culture | Professional developmentMid-level ContractKowloon City, Kowloon, Hong Kong4d ago
-
Manager, Medical Claims Analytics & Gen AI Enablement HKD 312K-330KData Visualization | Data analytics | Excel | Fraud Detection | Generative AIContinuous professional development | Flexible working | Inclusive culture | Opportunities to growMid-level Full TimeKowloon City, Kowloon, Hong Kong4d ago
-
C++ | Dash | Data Analysis | Data Visualization | Delta OneExecutive-level Full TimeHong Kong, Cheung Kong Center5d ago
-
Assistant Manager | SQL, Tableau, Data Analytics HKD 312K-312KBusiness Intelligence | Dashboarding | Data Governance | Data Modeling | Data VisualizationMid-level Full TimeHong Kong, Hong Kong SAR, Hong …7d ago
-
Independent Quantitative Analyst HKD 425K-586KBacktesting | Data Mapping | Data Normalization | Data cleaning | Feature EngineeringConfidentiality | High Touch Client SupportMid-level Full TimeHong Kong, Hong Kong7d ago
-
Access Control | Artificial Intelligence | Big Data | CI/CD | Data AggregationExecutive-level Full TimeHong Kong8d ago
-
AI tools | Alteryx | Automation | Microsoft Excel | Power AutomateCareer growth | Global opportunities | Welcoming environmentMid-level Full TimeHong Kong, Hong Kong8d ago
-
APIs | AWS | Agile | Analytics Platforms | Business AnalysisMid-level Full TimeSun Life Hong Kong - Sun …10d ago
-
API | AWS | Acceptance Testing | Agile | Business AnalysisMid-level Full TimeSun Life Hong Kong - Sun …10d ago
-
Associate Director, Data Governance HKD 312K-312KData Governance | Data Lineage | Data Management | Data Privacy | Data QualityMid-level Full TimeSun Life Hong Kong - Sun …10d ago
-
Associate Director, Data Governance HKD 312K-312KBusiness glossary | By Design | Data Governance | Data Lineage | Data ManagementMid-level Full TimeSun Life Hong Kong - Sun …10d ago
-
Audit Support | Business Analysis | Documentation Management | Governance | Problem SolvingSenior-level Full TimeInternational Commerce Centre, Hong Kong10d ago
-
(Senior) Business Technology Manager / Application Development Manager (Data Platform Planning & Management) HKD 300K-420KAccess Control | Artificial Intelligence | Big Data | Data Access Control | Data AggregationSenior-level Full TimeHong Kong17d ago
-
Budgeting | Business planning | Customer Analytics | Dashboarding | Data analyticsCareer development opportunities | Dynamic working environmentMid-level Full TimeCentral, Hong Kong Island, Hong Kong17d ago
-
Manager, Market Risk Analytics HKD 500K-620KData Analysis | Derivatives pricing | FRTB | Market Risk | Model ValidationSenior-level Full TimeHong Kong17d ago
-
Senior Manager, Actuarial Audit Data Analytics HKD 160K-240KActuarial modeling | Anomaly Detection | Artificial Intelligence | Audit automation | AutomationSenior-level Full TimeHK-AIA Building (Group Office), Hong Kong18d ago
-
Automated Trading Systems | Automated trading | C++ | Data Analysis | ExecutionMid-level Full TimeHong Kong, Hong Kong25d ago
-
Senior-level Full TimeWan Chai, Hong Kong Island, Hong …28d ago
-
Portfolio Risk Analytics Manager HKD 312K-550KDashboard Development | Data Analysis | Portfolio Risk | Portfolio risk management | PythonCommunity initiatives | Flexible benefits | Learning opportunities | Professional development | Wellbeing supportMid-level Full TimeHong Kong1mo ago
-
Associate, Quantitative Risk Management HKD 312K-312KAutomation | Black-Scholes | Data cleaning | Data collection | Derivatives pricingMid-level Full TimeHK-ONE ES 24/F, Hong Kong1mo ago