Customer Success Associate, US DOD (Army)
Tasks
- Build customer success plans
- Collect customer feedback
- Conduct product demonstrations
- Deliver capability briefings
- Develop account growth strategy
- Drive First Alert adoption
- Drive First Alert renewal
- Manage account usage
- Recommend product improvements
- Run regular account check ins
- Use metrics and reporting to manage risks and opportunities
Perks/Benefits
- Company equity
- Employee resource group network
- Flexible work arrangements
- Generous PTO and sick leave
- Manager development programming
- Professional development funds
Skills/Tech-stack
Account Management | Customer Success | Customer presentations | Data-Driven Decision Making | Data-driven | Decision Making | Metrics Reporting | Public Sector | Public sector support | Real Time | Real-time Alerting
Education
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