Customer Success Manager - Data Platforms
Columbus, OH, United States
USD 107K-160K (estimate) Mid-level Full Time
Tasks
- Advocate for data platform users
- Align AI workflows with governance
- Communicate incidents and service updates
- Communicate product releases
- Conduct account meetings
- Configure product for customer requirements
- Coordinate operational change communications
- Coordinate program execution
- Define and manage key metrics
- Demonstrate product use cases
- Drive customer retention
- Drive product adoption
- Gather customer feedback
- Lead team operating rhythms
- Manage customer onboarding
- Manage stakeholder alignment
- Oversee AI enabled workflow adoption
- Provide insights to Product Team
- Report platform outcomes to business impact
- Track success metrics
Perks/Benefits
- Backup childcare
- Financial coaching
- Health care coverage
- Mental health support
- On-site health and wellness centers
- Retirement savings plan
- Tuition reimbursement
Skills/Tech-stack
Account Management | Customer Retention | Customer Success | Data Analysis | Metrics Reporting | Microsoft Excel | Microsoft PowerPoint | Onboarding | Product Analytics | Product adoption | Program Management | Stakeholder management
Education
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