Senior Customer Success Manager, Managed Inference
Tasks
- Advocate customer needs for roadmap
- Coordinate customer journey with product and engineering
- Deliver customer training and workshops
- Develop customer relationships
- Handle customer escalations and incidents
- Monitor customer adoption
- Optimize inference performance
- Own strategic customer accounts
- Provide technical guidance
- Report KPI and ROI progress
- Resolve customer issues
- Support AI model deployment
- Track latency uptime capacity
Perks/Benefits
- 401k match
- Cell phone stipend
- Commuter benefits
- Daily meals allowance
- Dental insurance
- Global travel insurance
- HSA employer contribution
- Health insurance
- Life insurance
- Long-term disability
- Mental health and wellness support
- Paid Holidays
- Paid parental leave
- Paid time off
- Professional development
- Short-term disability
- Tuition reimbursement
- Vision insurance
- Volunteer time off
Skills/Tech-stack
APIs | Account Management | Artificial Intelligence | Autoscaling | Cloud Computing | Containers | Customer Relationship Management | Customer relationship | GPU infrastructure | Inference Optimization | Kubernetes | Language Models | Large Language Models | Latency monitoring | Machine Learning | Model Serving | Observability | Relationship Management | Technical account management | Throughput Management | Uptime monitoring
Regions
Countries
States
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