Customer Success Manager (Legal AI Solutions) - Global & Large Law Firms
United States of America, New York, New York
R
USD 93K-172K Mid-level Full Time
Tasks
- Build executive sponsorship and champions
- Capture and report value delivered
- Collaborate with product and engineering to influence roadmap
- Collect customer feedback
- Create customer success plans
- Design AI use cases
- Develop expansion and retention strategies
- Develop tailored customer success strategies
- Drive adoption of legal AI solutions
- Identify business challenges for AI workflows
- Lead executive business reviews
- Provide user training strategy
- Support change management for attorneys
- Understand customer business goals
Perks/Benefits
- Flexible work schedule
- Mental health days
- Paid volunteer days
- Retirement savings
- Tuition reimbursement
- Work from anywhere
Skills/Tech-stack
Account Management | Artificial Intelligence | Business reviews | Change Management | Churn Reduction | Consultative selling | Cross-Functional Collaboration | Cross-functional | Customer Success | Customer satisfaction | Functional collaboration | Legal Technology | Project Planning | Training delivery
Education
Regions
Countries
States
Cities
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