Customer Success Manager (Legal AI Solutions)
United States of America, Eagan, Minnesota
R
USD 93K-172K Mid-level Full Time
Tasks
- Collect customer feedback and partner with product and engineering
- Create customer success plans
- Design AI driven legal workflows use cases
- Develop tailored success strategies
- Drive adoption of legal AI solutions
- Engage customers to understand business goals
- Lead executive business reviews
- Perform change management with executive sponsorship and champions
- Reduce churn and improve customer satisfaction
- Track value delivered and maintain customer roadmap
- Train users and define adoption strategies
Perks/Benefits
- Employee assistance program
- Fitness reimbursement
- Flexible work arrangements
- Health savings accounts
- Mental health days off
- Paid volunteer days
- Parental leave
- Remote work
- Retirement savings
- Tuition assistance
- Tuition reimbursement
- Work from anywhere
Skills/Tech-stack
Account Management | Artificial Intelligence | Change Management | Consultative selling | Customer Success | Customer education | Executive stakeholder management | Legal Technology | Stakeholder management | User training | Workflow design
Education
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