Customer Success Manager, Senior Manager - Tableau
Illinois - Chicago, United States
USD 150K-247K Senior-level Full Time
Tasks
- Advocate for customer needs internally
- Align stakeholders around business and technical goals
- Create success plans across work streams
- Design agentic digital workflows
- Determine human vs AI support coverage
- Develop engagement charter with goals and metrics
- Drive ROI driven client engagement
- Guide AI governance and safety by design
- Influence internal and external stakeholders
- Manage executive stakeholder relationships
- Manage risk and escalations
- Own signature customer success program
- Perform root cause analysis
- Provide Salesforce recommendations based on business insight
- Synthesize root cause patterns
Perks/Benefits
Skills/Tech-stack
AI Governance | CRM Analytics | Calculated Fields | Cause analysis | Customer Success | Data Architecture | Data Blending | Data Source | Data Source Certification | Data-Driven Decision Making | Data-driven | Decision Making | Einstein Analytics | Embedded Analytics | Incident Management | LOD expressions | Permissions Management | ROI analysis | Risk Management | Root Cause Analysis | Root cause | SaaS | Semantic layer | Tableau | Tableau Cloud | Tableau Governance | Tableau Server | Tableau parameters
Education
N/A
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