Customer Support Engineer - India
Tasks
- Evaluate problems
- Handle daily technical operations
- Manage workload to meet SLAs and KPIs
- Perform and support customer field services
- Provide continuous improvement for customer adoption
- Respond to technical support issues
- Solve issues hands on or escalate to engineering
- Submit and manage feature requests and bugs
- Support account technical status and activities
- Track and follow up on escalations
Perks/Benefits
Skills/Tech-stack
Bash | File systems | High Performance | High-Performance Computing | Linux | NAS | Networking | Object storage | Performance Computing | S3 | Troubleshooting
Education
Bachelor of Engineering | Bachelor of Science | Master of Science
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