Customer Support Engineer (Marketplace & AI Integrations)
Tasks
- Collaborate with Customer Success for handoffs
- Identify recurring issue patterns
- Maintain support documentation and runbooks
- Prioritize issues by impact
- Provide timely status updates to customers
- Reproduce reported issues
- Serve as primary point of contact for customer issues
- Track and manage open tickets
- Triage support requests
- Write bug reports and feature requests
Perks/Benefits
- Dental insurance
- Healthcare benefits
- Life insurance
- Lunch stipend
- Office commute stipend
- Vision insurance
Skills/Tech-stack
AWS | Azure | B2B SaaS | B2B SaaS billing | Bug Reporting | Cloud marketplaces | Customer communication | De-escalation | Google Cloud | Issue Triage | Jira | Linear | Reproducibility | RevOps workflows | SaaS billing | Technical Support | Technical documentation | Zendesk
Education
N/A
Regions
Countries
States
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