Customer Support Engineer (Marketplace & AI Integrations)

Vancouver, BC R

CAD 90K-120K Entry-level Full Time

@ S...

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Found 14h ago

Tasks

Collaborate with Customer Success for handoffs
Identify recurring issue patterns
Maintain support documentation and runbooks
Prioritize issues by impact
Provide timely status updates to customers
Reproduce reported issues
Serve as primary point of contact for customer issues
Track and manage open tickets
Triage support requests
Write bug reports and feature requests

Perks/Benefits

Skills/Tech-stack

Education

N/A

Roles

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Customer Support Engineer (Marketplace & AI Integrations)

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