Customer Support Systems & Analytics Lead
San Francisco, CA, New York, NY, Portland, OR, or Remote within Canada or United States
R
USD 138K-192K Senior-level Full Time
Tasks
- Advise systems admins on data structure
- Build reports and dashboards
- Configure Zendesk instance
- Document data structures and reporting methodologies
- Enforce data hygiene standards
- Evaluate CS tools and recommend improvements
- Maintain reporting and analytics
- Monitor and analyze AI chatbot data
- Support stakeholders with reporting
- Translate data into recommendations
Perks/Benefits
- N/A
Skills/Tech-stack
Business Intelligence | Dashboards | Data Governance | Data Hygiene | Data Modeling | Data Quality | Intercom | Knowledge Management | Metabase | Omni | Reporting | SQL | Zendesk | Zendesk Analytics
Education
N/A
Regions
Countries
States
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