Data Analyst (HQ)
Tasks
- Aggregate operational data across call center sites
- Align data definitions and reporting standards
- Analyze program performance metrics
- Configure and maintain reporting for ITSM systems
- Design performance dashboards and reports
- Develop data-driven recommendations
- Identify root causes and recommend process improvements
- Maintain metrics baseline and benchmarking
- Prepare and review performance reports and executive briefings
- Respond to ad hoc data requests
- Support data governance and data quality standards
- Validate and consolidate data inputs
Perks/Benefits
- 401k
- Dental insurance
- Flexible spending accounts
- Government security clearance support
- Health insurance
- Paid Holidays
- Paid time off
- Vision insurance
Skills/Tech-stack
BMC Remedy | Data Governance | Data Modeling | Data Quality | Data Visualization | Data benchmarking | Dynamic Charting | IT Service Management | IT service | ITIL | Incident Management | Microsoft Excel | Microsoft PowerPoint | Microsoft Teams | Microsoft Word | Pivot Tables | Power BI | Python | R | SLA governance | SQL | Service Management | ServiceNow | SharePoint | Tableau
Education
Bachelor of Business Administration | Bachelor of Engineering | Bachelor of Science | Master of Science
Roles
Regions
Countries
States
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