Data Analyst (Customer Experience Management – CXM/CEM)
Taguig, Metro Manila, Philippines
PHP 444K-456K (estimate) Mid-level Full Time
Tasks
- Analyze customer journey data to identify CX pain points
- Automate recurring CX reports
- Build and maintain CX dashboards and reports
- Communicate data insights to stakeholders
- Ensure data accuracy and consistency across CX metrics
- Monitor customer behavior and support metrics
- Perform root cause analysis on customer complaints
- Support performance tracking for CX initiatives and experiments
Perks/Benefits
Skills/Tech-stack
Business Intelligence | Cause analysis | Customer Analytics | Customer Experience | Customer Experience Management | Data Automation | Data Quality | Data Visualization | Excel | Experience Management | Power BI | Python | Root Cause Analysis | Root cause | SQL | Tableau
Education
Roles
Related jobs
-
Senior Analyst, Business Analytics PHP 90K-150KDashboard Development | Data Validation | KPI alignment | Python | Reporting governanceSenior-level Full TimePhilippines1d ago
-
Senior Operating Model & AI Analyst PHP 250K-450KAI enablement | Agentic solutions | Automation | Business Analysis | Copilot StudioSenior-level Contract Full TimeManila, Philippines R1d ago
-
Analytics And Insights Officer PHP 360K-360KAcceptance Testing | Anti-Money Laundering | Dashboards | Data Analysis | Data ExtractsMid-level Full TimeTaguig, Philippines1d ago
-
Data Analytics Lead (FinTech/Start-up) PHP 140K-200KAnalytics automation | Churn Prediction | Data Modeling | Data analytics | Elasticity analysisAccommodation allowance | Catered lunches | Collaborative culture | HMO coverage | Life and accidental insuranceSenior-level Full TimeTaguig, Metro Manila, Philippines2d ago
-
Senior Data Analyst PHP 480K-540KBigQuery | Data Governance | Data Quality | Data Visualization | DatabricksSenior-level Full TimeMakati City, Metro Manila, Philippines2d ago
-
Artificial Intelligence | Automation | Data Analysis | Data Integrity | Data QualityCollaborative workspaces | Employee resource groups | Flexible working arrangements | Learning and development opportunitiesNone Full TimeMakati City Manila, Philippines3d ago
-
A/B | A/B Testing | Attribution | B testing | Causal InferenceSenior-level Full TimeSingapore; Taguig, Metro Manila, Philippines4d ago
-
Database Administrator PHP 336K-348KAccess Control | Data Backup | Data Corruption | Data Corruption Troubleshooting | Data MigrationDay shift | Onsite workMid-level Full TimeCebu, Philippines4d ago
-
Specialist, People Analytics PHP 720K-800KAmazon Athena | BigQuery | Business Intelligence | Cloud platform | DashboardingMid-level Full TimeTaguig, Philippines4d ago
-
VN 085/2026 National Data Analytics Officer PHP 90K-150KBusiness Intelligence | Dashboard | Data Modeling | Data Quality | Data ValidationSenior-level Full TimeManila, Philippines (the)4d ago
-
Senior Data Analyst PHP 100K-160KAcceptance Testing | Agile | Apache Spark | Azure Data | Azure Data FactoryHybrid work environmentSenior-level Full TimeMakati City, Manulife Philippines Head Office R4d ago
-
Judicial Process and Data Analyst (Locally Recuited) PHP 780K-799KDashboard Development | Data Analysis | Data Mapping | Data Visualization | Data cleaningSenior-level Full TimeManila, Philippines4d ago
-
SAP Data Analyst PHP 360K-420KData Cleansing | Data Governance | Data Management | Data Quality | Data ReconciliationEntry-level Full TimePasig City, NCR, Philippines4d ago
-
Service Center Supply Chain Data Analyst PHP 480K-540KAnalysis for Office | DAX | Dashboarding | Data Quality | Data analyticsHMO upon hire | Hybrid work setup | Learning opportunities | Values-based cultureMid-level Full TimeTaguig, NCR, Philippines R4d ago
-
Service Center Supply Chain Data Analyst PHP 480K-540KAnalysis for Office | DAX | Data Quality | Data Quality Checks | Data dashboardingHMO upon hire | Hybrid work setup | Learning opportunities | Night shift scheduling | Values-based cultureMid-level Full TimeTaguig City, NCR, Philippines R4d ago
-
Risk Model Analytics Operations - Senior Associate PHP 372K-432KAI | Agile | Anomaly Detection | Automation | Capital MarketsCollaborative workspaces | Employee resource groups | Flexible working arrangements | Global mobility | Learning opportunitiesSenior-level Full TimeMakati City Manila, Philippines5d ago
-
Cause analysis | Data Analysis | Data Quality | Desk Research | ESGEntry-level Full TimeManila - ANE T1, Philippines5d ago
-
Analytical Thinking | Cause analysis | Data Analysis | Data Quality | Data collectionFlexible dayshift schedule | Hybrid work arrangement | Training periodEntry-level Full TimeManila, Philippines R5d ago
-
Compliance & Anti-Financial Crime – Regional Risk Assessment, Analytics & Governance, AVP PHP 480K-600KAML | Anti-Financial Crime | Artificial Intelligence | Audit Readiness | AutomationAnnual vacation | Medical and life insurance | Retirement benefitsExecutive-level Full TimeManila Net Quad Center, Philippines5d ago
-
Data Analyst II PHP 650K-840KCustomer Relationship Data | Customer relationship | Data Cleansing | Data Deduplication | Data EnrichmentEntry-level Full TimePHL-RE Shared Services-Manila, Philippines5d ago
-
People Analytics Data & Reporting Lead PHP 90K-150KAccess Control | Cause analysis | Dashboard Development | Data Governance | Data QualityHybrid work environment | Inclusion-focused culture | Wellbeing supportSenior-level Full TimeManila, Manulife Business Processing Services, Philippines R5d ago
-
Officer 2, Data Analytics, Asset Owner Solutions PHP 540K-720KData Integrity | Data Quality | Data Transformation | Data Visualization | Data WarehousingGroup accident insurance | Group life insurance | HMO coverage | Hybrid working | Paid annual leaveMid-level Full TimePasig, NCR, Philippines R6d ago
-
People Planning & Analytics Specialist PHP 420K-540KAcceptance Testing | Alteryx | Anaplan | Data Integrity | Data ManagementE-learning access | Employee stock purchase plan | Equity grant | Fitness and wellness support | Free counseling sessionsMid-level Full TimeManila, Philippines R6d ago
-
DE025763-Analytics & Modeling Specialist PHP 480K-540KBusiness Intelligence | Data Cleansing | Data Visualization | Database Management | Microsoft AccessHybrid work setup | Mid-shift schedule | Weekend offMid-level Full TimeTaguig, Uptown Bonifacio Tower 3, Philippines R6d ago
-
Compliance Management | Data Compliance | Data Governance | Data Management | Data Operating ModelSenior-level Full TimeLocation(s): City of Taguig, Metro Manila, …6d ago