Data Center Manager (Night Shift)
Tasks
- Act as subject matter expert
- Assign work to technicians and operators
- Coordinate hardware logistics
- Coordinate vacations and absences
- Develop employee career paths
- Drive automation efforts
- Ensure SLAs compliance
- Improve workflows and throughput
- Lead process improvement
- Lead technology innovation
- Maintain on-call schedule
- Manage day-to-day data center operations
- Manage outages as call leader
- Manage queue operations
- Manage team performance
- Measure and meet operational KPIs
- Oversee policies and procedures
- Plan shift schedules
- Prioritize trouble tickets
- Recruit and train data technicians
- Update internal tools
Perks/Benefits
Skills/Tech-stack
AWS | Automation | Cloud infrastructure | Hardware Diagnostics | Network Diagnostics | Operational KPIs | Performance Management | Queue management | SLA management | Trouble ticketing | Workforce Planning
Education
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