Director, Customer Insights & Analytics
USA - Parsippany - 379 Interpace Pkwy, United States
USD 160K-235K Executive-level Full Time
Tasks
- Advance AI and automation for predictive analytics
- Align embedded analytics resources across enterprise
- Build and scale analytics team
- Create executive reporting dashboards
- Define customer insights roadmap and operating model
- Design KPI frameworks for contact centers
- Develop unified voice of customer ecosystem
- Ensure customer data integration across systems
- Establish customer insights and analytics function
- Establish data governance and quality standards
- Identify root causes of customer friction
- Integrate voice of customer across channels
- Oversee analytics tool selection integration and optimization
- Standardize customer experience metrics and frameworks
- Track business impact of customer experience improvements
- Translate customer data into actionable insights
Perks/Benefits
- 401k retirement plan
- Accident insurance
- Critical illness insurance
- Dental insurance
- Disability insurance
- Employee assistance program
- Employee discounts
- FSA
- Financial consultation
- Full training
- Group auto insurance
- Group home insurance
- Identity theft protection
- Legal assistance
- Life insurance
- Medical insurance
- Pet insurance
- Vision insurance
Skills/Tech-stack
AI | Automation | Customer Effort | Customer Effort Score | Customer Experience | Customer Lifetime Value | Customer Satisfaction Score | Customer experience analytics | Customer satisfaction | Dashboarding | Data Governance | Data Quality | Data integration | Experience Analytics | KPI Development | Lifetime Value | Net Promoter Score | Power BI | Project Management | Python | R | SQL | Statistical modeling | Survey design | Tableau | Team leadership | Voice of the Customer
Education
Bachelor of Engineering | Bachelor of Science | Master of Science
Regions
Countries
States
Cities
Related jobs
-
Business Intelligence | Dashboarding | Data Automation | Data Storytelling | Data analyticsBonus | Flexible working hours | Health benefits | Remote workExecutive-level Full TimeRemote USA, United States R3h ago
-
Business Analytics | Contract administration | Contract lifecycle | Contract lifecycle management | DashboardsDental insurance | Disability coverage | Health insurance | Paid time off | Parental leaveMid-level Full TimeRockville, MD, US, 2085017h ago
-
Agentic AI | Artificial Intelligence | Artificial Intelligence Strategy | Budgeting and forecasting | Data Architecture401k match | Company Stock Purchase Program | Paid time off | Remote work flexibilitySenior-level Full TimeIrving - 6011 Connection, United States R17h ago
-
Senior Director, Advanced Analytics Products USD 257K-314KAWS | Artificial Intelligence | Azure | Databricks | Language Processing401k matching | Flexible paid time off | Life & disability insurance | Medical/Dental/Vision insuranceSenior-level Full TimePA - Conshohocken - Office, United …17h ago
-
Senior Director, Market Access, Trade & IDN Analytics USD 263K-321KAI analytics | Account Segmentation | Account analytics | Agentic Analytics | Analytics401k match | Dental insurance | Disability insurance | Employee assistance program | Flexible paid time offSenior-level Full TimePA - Conshohocken - Office, United …17h ago
-
Data Engineer USD 180K-200KBigQuery | CI/CD | DBT | Data Modeling | Data QualityBenefits | Equity | Inclusion and accommodationsMid-level Full TimeSan Francisco Bay Area18h ago
-
Senior-level Full TimeNew York19h ago
-
Manager, Data Analytics USD 110K-125KA/B | A/B Testing | Adobe Analytics | Amazon Athena | Amazon QuickSightMid-level Full TimeEl Segundo, CALIFORNIA, United States19h ago
-
Director, Data Engineer USD 170K-319KAmazon S3 | Apache Airflow | Apache Spark | DBT | Dagster401k match | Health insurance | Paid Holidays | Paid parental leave | Paid time offExecutive-level Full TimeMountain View, USA19h ago
-
Director, Data Engineer USD 174K-290KAmazon S3 | Apache Airflow | Apache Spark | DBT | Dagster401k match | Commuter benefits | Dental insurance | Disability insurance | Electric car chargingExecutive-level Full TimeMountain View, USA19h ago
-
Associate Direcor, Social Analytics USD 90K-105KAutomation | Data Quality | Data Storytelling | Digital analytics | Google AnalyticsProfessional development | Remote work | US travel up to 5 percentMid-level Full TimeChicago, IL R19h ago
-
Associate Director, Social Analytics USD 90K-105KAI Automation | Analytics automation | Data Quality | Digital analytics | Google AnalyticsProfessional development | Remote work | Travel up to 5 percentMid-level Full TimePhiladelphia, PA R19h ago
-
Analytics Manager-Vice President USD 115K-200KAWS | Automated reporting | Cloud Computing | Dashboarding | Data AnalysisBackup childcare | Financial coaching | Health care coverage | Mental health support | Retirement savings planExecutive-level Full TimePlano, TX, United States19h ago
-
Director, Marketing Data Science USD 220K-300KCausal Inference | Data Governance | Experiment design | Generative AI | Holdout testing401k match | Catered lunch | Cell phone reimbursement | Commuter benefits | Competitive PTOExecutive-level Full TimeNew York, NY; Silicon Valley, CA; … R21h ago
-
Development Operations & Analytics Manager USD 70K-90KArtificial Intelligence | Automation | Customer Relationship Management | Customer relationship | DashboardsDental insurance | Early Leave For Shabbat | Medical insurance | Paid sick leave | Paid vacationMid-level Full TimeNew York22h ago
-
Business Intelligence & Analytics Specialist USD 82K-121K.NET | AI prompt engineering | BI reporting | Dashboard Development | ExcelHybrid work | Professional development | Work-life balanceSenior-level Full TimeSyracuse, New York, United States23h ago
-
Development Analytics Specialist USD 65K-75KBlackbaud CRM | Business Intelligence | CRM systems | Dashboarding | Data VisualizationHybrid work schedule | Professional development opportunitiesMid-level Full TimeHouston, TX, United States23h ago
-
Analytics Lead, Strategic Insights (Compliance) USD 145K-205KAI Assisted Development | Audit Analytics | Compliance Monitoring | Control Inventory | DashboardsDental and vision coverage | ESPP | Health care coverage | Remote work flexibility | Technology stipendSenior-level Full TimeRemote US R1d ago
-
Associate Director, Social Analytics USD 90K-105KAnalytics | Artificial Intelligence | Data Quality | Google Analytics | Google TagFully remote | Travel up to 5 percentMid-level Full TimeNew York, NY R1d ago
-
Director of Advancement Analytics and Insights USD 66K-124KBlackbaud CRM | CCPA | Data Mining | Data Visualization | FERPAExecutive-level Full TimeNorthern California, San José1d ago
-
Executive Director Of Performance, Analytics And Ai USD 120K-147KAI strategy | Artificial Intelligence | Budgeting | Change Management | DashboardingExecutive-level Full TimeAtlanta, GA, US1d ago
-
AI-enabled | AI-enabled decision support | Automation | Business Process | Business Process AnalysisDiscretionary annual incentive program | Mentorship opportunities | Professional development | Travel opportunitiesMid-level Full TimeArlington/Rosslyn, Virginia, United States; Washington, District …1d ago
-
Executive-level Full TimeNew York, New York, United States1d ago
-
AI & Data Platform Architect EUR 61K-73KAI enablement | AWS | Analytics | Cloud platform | Data ArchitectureHealth and wellness programs | Home office setup | Hybrid work | Lease Car or Mobility Plan | Paid time offSenior-level Full TimeAmstelveen, NH, Netherlands1d ago
-
1PA | Apttus | Business Analytics | Dashboard Development | Data GovernanceMid-level Full TimeCambridge - B3 Crossing, United States1d ago