Director, Customer Insights & Analytics
USA - Parsippany - 379 Interpace Pkwy, United States
USD 160K-235K Executive-level Full Time
Tasks
- Advance AI and automation for predictive analytics
- Align embedded analytics resources across enterprise
- Build and scale analytics team
- Create executive reporting dashboards
- Define customer insights roadmap and operating model
- Design KPI frameworks for contact centers
- Develop unified voice of customer ecosystem
- Ensure customer data integration across systems
- Establish customer insights and analytics function
- Establish data governance and quality standards
- Identify root causes of customer friction
- Integrate voice of customer across channels
- Oversee analytics tool selection integration and optimization
- Standardize customer experience metrics and frameworks
- Track business impact of customer experience improvements
- Translate customer data into actionable insights
Perks/Benefits
- 401k retirement plan
- Accident insurance
- Critical illness insurance
- Dental insurance
- Disability insurance
- Employee assistance program
- Employee discounts
- FSA
- Financial consultation
- Full training
- Group auto insurance
- Group home insurance
- Identity theft protection
- Legal assistance
- Life insurance
- Medical insurance
- Pet insurance
- Vision insurance
Skills/Tech-stack
AI | Automation | Customer Effort | Customer Effort Score | Customer Experience | Customer Lifetime Value | Customer Satisfaction Score | Customer experience analytics | Customer satisfaction | Dashboarding | Data Governance | Data Quality | Data integration | Experience Analytics | KPI Development | Lifetime Value | Net Promoter Score | Power BI | Project Management | Python | R | SQL | Statistical modeling | Survey design | Tableau | Team leadership | Voice of the Customer
Education
Bachelor of Engineering | Bachelor of Science | Master of Science
Regions
Countries
States
Cities
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