Director of CRM and Data Analytics
Philadelphia, PA, United States
USD 120K-145K Executive-level Full Time
Tasks
- Analyze complaints and service themes
- Analyze passenger behavior and service trends
- Coordinate data collection automation and reporting protocols
- Develop dashboards and analytics reports
- Ensure cybersecurity and privacy compliance with IT and Risk Management
- Establish data governance and compliance standards
- Evaluate guest programs using KPIs
- Identify service gaps and engagement opportunities
- Lead CRM systems strategy and implementation
- Maintain CRM data integrity and accuracy
- Oversee passenger feedback channels
- Partner with cross functional teams for data driven initiatives
- Run monthly quarterly and ad hoc performance reporting
Perks/Benefits
- Comprehensive health coverage
- Free public transportation
- Paid parental leave
- Paid vacation, sick leave, and holidays
- Public service loan forgiveness
- Retirement savings options
- Tuition discounts and scholarships
- Wellness program
Skills/Tech-stack
Business Intelligence | CRM | Customer Relationship Management | Customer relationship | Cybersecurity | Dashboarding | Data Governance | Data Privacy | Data Quality | Data analytics | Data integration | Forecasting | KPI Tracking | Performance Tracking | Relationship Management | Reporting | Segmentation | Stakeholder management | Survey Management
Education
Bachelor of Engineering | Bachelor of Science | Master of Science
Regions
Countries
States
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