Director of Enrollment Operations
Tasks
- Anticipate remove points of failure in service delivery
- Collaborate cross functionally for seamless handoffs
- Design scalable repeatable processes
- Develop enrollment operations team
- Drive member conversion and revenue realization
- Eliminate operational inefficiencies
- Hire coach and manage performance
- Identify root causes of inefficiency
- Lead process improvement program
- Manage operational capacity and staffing
- Monitor funnel performance metrics
- Optimize member registration to activation
- Oversee kit shipment and sensor activation rates
- Own enrollment funnel
- Reduce friction in onboarding workflows
- Track appointment completion and attendance
- Track lab test completion rates
- Use operational data to refine processes
Perks/Benefits
- 401k retirement savings plan
- Dental and vision coverage
- Employer-sponsored healthcare
- Flexible spending account
- Health savings account
- Opportunity for equity participation
- Paid parental leave
- Remote-friendly
- Unlimited vacation with manager approval
Skills/Tech-stack
Analytics | Automation | Capacity Planning | Cross-Functional Collaboration | Cross-functional | Excel | Functional collaboration | Funnel Analysis | Healthcare operations | Operational analytics | Process Improvement | SQL | Salesforce | Tableau | Workflow Optimization
Education
N/A
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