Document, Fulfillment and Mail Services Team Lead
Tasks
- Conduct performance reviews
- Coordinate business unit activities
- Coordinate information technology support
- Coordinate vendor activities
- Direct departmental workflows
- Drive process improvement initiatives
- Ensure compliance with governance requirements
- Implement new services
- Implement operational enhancements
- Lead daily document operations
- Lead daily fulfillment operations
- Lead daily mail operations
- Maintain operating procedures
- Manage corrective actions
- Manage service escalations
- Monitor operational performance metrics
- Monitor productivity measures
- Monitor service levels
- Perform privacy compliance with HIPAA
- Resolve customer concerns
- Resolve operational issues
- Supervise staff
- Support budgeting
- Support hiring
- Support operational planning
- Support performance reporting
- Support staff development
- Support workforce planning
Perks/Benefits
- N/A
Skills/Tech-stack
Customer Service | Excel | HIPAA | Issue Resolution | Microsoft Office | Operational Efficiency | Operational Metrics | Outlook | PowerPoint | Privacy Compliance | Process Improvement | Service Level | Service Level Management | Teams | Vendor management | Word | Workforce Planning | Workload management
Education
Roles
Lead | Operations | Operations Team Lead | Service Operations Team Lead | Team Lead
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