Lead - Endpoint Analytics & Governance
Tasks
- Analyze trends and root causes
- Assess and mitigate service and data quality risks
- Build Power BI dashboards and KPIs
- Define analytics roadmap
- Develop automated remediation
- Establish endpoint governance standards
- Govern vendor performance and risk
- Implement proactive monitoring and alerting
- Lead endpoint analytics capability
- Maintain Microsoft Device Analytics
- Maintain Nexthink platform operations
- Manage service KPIs and SLAs
- Mentor team on Power BI and Nexthink
- Monitor endpoint experience metrics
- Provide executive reporting
- Support audit compliance reporting
Perks/Benefits
- N/A
Skills/Tech-stack
Analytics | Azure DevOps | Cause analysis | Dashboarding | Data Governance | Device analytics | ITSM | Incident Management | KPI Management | Microsoft Device Analytics | NexThink | OLAs | Power Automate | Power BI | Reporting | Root Cause Analysis | Root cause | SLAs | ServiceNow
Education
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