Senior Support Operations Analyst ( Power BI / Microsoft Fabric)
Tasks
- Analyze support data patterns
- Build dashboards
- Define support metrics
- Establish feedback loops
- Evaluate AI support outputs
- Identify systemic product issues
- Improve case taxonomy
- Improve data completeness
- Operationalize support reporting
- Partner with customer success analytics
- Run business reviews
- Translate support activity into insights
Perks/Benefits
- N/A
Skills/Tech-stack
AI analytics | Dashboarding | Data Analysis | Data Modeling | Data Quality | Gainsight | Microsoft Fabric | Power BI | Salesforce | Salesforce Service | Salesforce Service Cloud | Service Cloud
Education
N/A
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