Embedded Customer Success Manager
Tasks
- Advise integration product strategy including packaging pricing and go to market
- Build customer success plan mapping platform capabilities to outcomes
- Collaborate with product team to influence embedded roadmap
- Conduct executive business reviews
- Design and implement technical solutions for integration adoption
- Drive net revenue retention targets
- Enable customer product engineering and sales teams
- Guide product launch and onboarding
- Identify account expansion opportunities
- Identify retention and adoption risks
- Lead escalation management and cross functional resolution
- Own customer portfolio and manage renewals
- Partner with account executives solutions engineers and professional services
- Support sales enablement material development
- Synthesize customer feedback into actionable insights
Perks/Benefits
- N/A
Skills/Tech-stack
Account Management | Automation | Business reviews | Customer Success | Development Lifecycle | Executive Business Reviews | Go-to-Market Strategy | Go-to-market | IPaaS | Integration platform | Market Strategy | Net Revenue | Net Revenue Retention | Renewal management | Revenue retention | SaaS | Sales Enablement | Software Development Lifecycle | Software development | Technical account management | Workflow automation
Education
Regions
Countries
States
Cities
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