Embedded Customer Success Manager
Tasks
- Advise on integration product strategy
- Collaborate with product team on customer needs
- Conduct executive business reviews
- Contribute to onboarding resources and playbooks
- Create customer success plans
- Design and implement technical solutions
- Drive renewals and net revenue retention
- Enable product launch and onboarding
- Identify account expansion opportunities
- Identify retention and adoption risks
- Lead escalation management
- Manage embedded customer portfolio
- Partner with account executives solutions engineers and professional services
- Provide platform enablement to customer teams
- Support sales enablement materials development
- Synthesize customer feedback into insights
Perks/Benefits
- N/A
Skills/Tech-stack
Account Management | Automation | Business reviews | Cross-Functional Collaboration | Cross-functional | Customer Success | Development Lifecycle | Executive Business Reviews | Functional collaboration | Go-to-Market Strategy | Go-to-market | IPaaS | Integration | Market Strategy | Product Strategy | Renewal management | Risk Management | SaaS | Sales Enablement | Software Development Lifecycle | Software development | Technical account management | Workflow automation
Education
Bachelor of Arts | Bachelor of Engineering | Bachelor of Science
Regions
Countries
States
Cities
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