Embedded Technical Account Manager (Onsite)
Tasks
- Administer acceptance testing
- Collect voice of customer feedback
- Configure solutions for customer workflows
- Coordinate escalation paths
- Deliver customer training
- Develop Axon product expertise
- Ensure service level expectations
- Interpret release notes
- Manage reporting and integrations
- Monitor support tickets
- Provide tier 2 technical troubleshooting
- Serve as primary technical contact
- Support quarterly business reviews
Perks/Benefits
- N/A
Skills/Tech-stack
APIs | Cause analysis | Data Analysis | Enterprise Software | JSON | Jira | Power BI | Project Management | Root Cause Analysis | Root cause | SQL | SQL Server | Salesforce | Splunk | Tier 2 | Tier 2 support
Education
Bachelor of Arts | Bachelor of Engineering | Bachelor of Science | Master of Science
Roles
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