Director Customer Fulfillment & Order Management
Waukesha HQ, United States
USD 158K-230K (estimate) Executive-level Full Time
Tasks
- Conduct cross functional global planning
- Design functional area processes
- Develop reporting for performance accountability
- Drive continuous improvement using metrics
- Ensure order accuracy
- Implement and measure order management metrics
- Implement performance recognition and feedback
- Lead Order to Cash strategy
- Lead Service Lifecycle Management strategy
- Lead and develop order management team
- Manage order management operations
- Manage performance management and succession planning
- Set performance objectives
- Standardize processes across business verticals
- Translate business requirements into system solutions
Perks/Benefits
- N/A
Skills/Tech-stack
Continuous Improvement | Customer Experience | Data Analysis | ERP systems | Inventory Management | Inventory Segmentation | Invoice Management | Microsoft Excel | Microsoft PowerPoint | Order Management | Order-to-Cash | Performance Management | Process Mapping | Reporting | Stakeholder management | Succession planning
Education
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