Service Delivery and IT Ops Data Analyst
Tasks
- Analyze data to identify AI automation and agentic opportunity areas
- Build analytics platforms for ITSM performance
- Build scalable modern analytics architecture with unified analytics layer
- Create AI cost analytics and spend governance dashboards
- Define and track productivity KPIs including time savings and task deflection
- Design analytics frameworks for productivity reporting
- Develop AI assisted interactive dashboards
- Develop token attribution reporting
- Identify patterns bottlenecks and opportunities in service delivery data
- Integrate AI gateway telemetry with enterprise data platforms
- Measure knowledge worker productivity impact of AI investments
- Normalize and integrate IT service delivery data into analysis ready datasets
- Prioritize AI enablement opportunities by ROI and complexity
- Respond to ad-hoc data requests from stakeholders
Perks/Benefits
Skills/Tech-stack
API Integration | AWS Bedrock | Data Governance | Data Modeling | Data Transformation | Data pipeline | ETL | ITSM | LLM Observability | Langsmith | Litellm | Microsoft Fabric | Microsoft Power | Microsoft Power BI | Power BI | ServiceNow | Snowflake | Token attribution
Education
N/A
Roles
Analyst | Data Analyst | Insights Analyst | Senior Insights Analyst
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