Field Supervisor, Telecom Fulfillment
Tasks
- Assign CPE to technicians
- Conduct quality control checks
- Coordinate workload and reroutes
- Distribute daily work to technicians
- Ensure contracted crews follow safety standards and laws
- Ensure equipment is secured and maintained
- Manage client equipment collection
- Mentor and develop technicians
- Monitor technician progress
- Oversee daily installation operations
- Participate in KPI verification calls
- Perform first call readiness checks
- Provide coaching to technicians
- Respond to client calls and escalations
- Review completed work and provide feedback
- Support technicians with troubleshooting
- Track and scan CPE equipment
- Travel to project sites
- Validate jobs marked not done
Perks/Benefits
- 401k matching
- Career Development and Advancement Opportunities
- Company paid life insurance
- Medical, dental, and vision insurance
- Paid time off
- Paid weekly
Skills/Tech-stack
Broadband | CABLE | Customer Service | Equipment Tracking | KPI Reporting | Problem Solving | Quality Control | Safety Compliance | Telecommunications | Troubleshooting | Workforce Management
Education
N/A
Roles
Regions
Countries
States
Cities
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