Senior Data Analyst, Customer Care Analytics
Tasks
- Apply experimentation and rigorous evaluation
- Build metrics models and dashboards
- Communicate insights to leadership and stakeholders
- Conduct deep dive modeling for contacts refunds CSAT
- Create measurement frameworks and metrics
- Define customer care analytics backlog
- Develop LTV aware policy logic
- Maintain stakeholder alignment on shared metrics
- Quantify drivers and tradeoffs behind outcomes
- Translate customer insights into product marketing operations
Perks/Benefits
- Annual personal growth budget
- Discounts on GetYourGuide activities
- Health and wellness benefits
- Hybrid work schedule
- Language reimbursement program
- Mentorship programs
- Monthly transportation and fitness budget
- Work from anywhere 30 days per year
Skills/Tech-stack
A/B | A/B Testing | Agile | Airflow | Apache Hive | Apache Spark | B testing | Causal Inference | Crisis management | Customer Analytics | Dashboarding | Data Visualization | Difference-in-differences | ETL | Experimentation | Jupyter | Looker | Propensity Score Matching | Propensity score | Python | Regression Analysis | SQL | Score Matching | Stakeholder management | Statistics
Education
N/A
Roles
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